Terms and Conditions – Art and Craft Supplier

Overview

These Terms are binding on all persons who access the Website www.luv2create.co.za without exception. By entering the Website or ordering products from Luv2Create, the User agrees to be bound by and shall be deemed to have accepted these Terms, which the User acknowledges to have read and understood. If the User does not agree to any of the Terms, the User should not enter, view or make use of the Website. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

The User makes use of this Website at his own risk

Only persons aged 18 years and over, who are legally entitled to do so are permitted to place orders on the Website.

By placing an order, the User represents and warrants that:

he is legally capable of entering into binding contracts;
he is at least 18 years of age; and
he agrees to be bound by these Terms.

Products or Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Disclaimer

Any commentary, advice, information, suggestions, opinions, answers or any other information posted on the Website is not intended to nor shall it be interpreted to amount to advice on which reliance should be placed and are posted merely for guidance purposes only. The User makes use of any such information at his own risk and in his own discretion and disclaims and indemnifies Luv2Create from and against any and all liability and responsibility arising from any reliance placed on such information whether posted on the Website or by any other person visiting the Website.

Refund and Returns Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

If for some reason you are unhappy with your purchase please contact us within 48 hours of receiving your order to discuss.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please use the same manner in which the product were sent – box, bubble wrap ect.

We do not accept returns if you simply change your mind or order incorrectly. It is your responsibility to check your shopping cart prior to checking out.

Additional non-returnable items:

Gift cards
Any food item, such as sprinkles, fondant, edible dust ect.
Products of which the original packaging had been opened

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. You need to exchange it for the same item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to us. No returns will be accepted sent via Post Office as damage and/or losses can easily occur. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please note that we cannot be held liable for good you are returning to us that get lost in transit. We recommend that you use registered postage.

Privacy

We are committed to protecting and respecting the privacy of our customers and website visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our clients. These details will be used exclusively for our records and will never be released to a third-party or used for any other purpose other than what you have allowed.